Case Study · Tu's Kitchen · Broomfield, Colorado
Busy phone lines answered, and phone orders sent straight into Clover
Tu's Kitchen serves authentic Vietnamese cuisine with Thai and Chinese influences, led by Chef Tu and more than 20 years of culinary experience. HD Assistant answers the restaurant's phone line, takes paid pickup orders directly into Clover, and passes reservations and catering requests to the team.
- Clover POS
- Phone line
- Website chat
From HD Assistant's conversation logs, May–October 2026. Internal test calls excluded.
The challenge
- A busy dining room means the phone often rings when no one is free to answer it — and callers who can't get through order somewhere else.
- The menu is large and full of specialties — pho, soft-shell crab, frog legs — with names that generic voice systems routinely mishear.
- The restaurant is closed every Wednesday and on scheduled holidays, and callers still need accurate answers about hours on those days.
- Callers speak both English and Vietnamese, and need to be understood in either.
How HD Assistant helps
Phone orders straight into Clover
Callers order naturally and HD Assistant builds the order — items, modifiers, and correct tax — directly in Tu's Kitchen's Clover POS.
Secure text-to-pay
Customers receive a payment link by text and pay by card on their own phone. The AI never hears or handles card numbers.
Trained on the menu
Custom menu vocabulary teaches the voice agent the restaurant's dish names so orders come through correctly.
Hours and closures enforced
HD Assistant knows the weekly Wednesday closure and holiday dates, and the system itself blocks orders while the restaurant is closed — not just the AI's instructions.
Reservations & catering
Reservation requests and catering inquiries are collected in full and sent to the team for follow-up.
English & Vietnamese
The assistant responds in the caller's language and switches automatically mid-call.
The results
- More than 350 customer calls answered since launch — calls that would otherwise have needed someone to stop what they were doing.
- Paid pickup orders arrive in Clover ready for the kitchen, with no re-keying from a phone note.
- Captured a catering inquiry for a 200-guest event that came in by phone.
- Every conversation is transcribed, so the owners can see exactly what callers ask for.
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