Case Study · CôNu's Corner · Denver, Colorado
Phone and website orders for a busy bánh mì deli, by menu number
CôNu's Corner is an authentic Vietnamese takeout deli in Denver's Highland and Sloan Lake area, known for bánh mì on bread baked in-house daily and slow-simmered pho. HD Assistant answers the deli's phone and the chat on conuscorner.com, and places orders directly into its WooCommerce online store.
- WooCommerce
- Google Voice phone line
- Website chat
From HD Assistant's conversation logs, May–October 2026. Internal test calls excluded.
The challenge
- A small team running a takeout counter can't always stop to answer the phone during the lunch rush.
- Regulars order by the number printed on the menu — "I'll get a 502" — not by the item's name.
- Many items have Vietnamese names and options, like the choice of broth, that must be captured exactly.
- Online orders already run through a WooCommerce store, so phone orders needed to land in the same place.
How HD Assistant helps
Order by menu number
HD Assistant understands the numbers on CôNu's printed menu, so "a 502" is matched to the right bánh mì every time.
Orders into WooCommerce
Phone and chat orders are placed directly in the deli's existing WooCommerce store — the same place its online orders already go.
Exact options, never guessed
Sizes and options like broth choice are taken from the real product options in the store. If a customer asks for something that isn't offered, it says so and adds a note to the order for the kitchen.
Text-to-pay checkout
Customers get a secure payment link by text to pay by card on their own phone.
Works with Google Voice
The deli kept its existing Google Voice number; calls are forwarded to HD Assistant.
Website chat
The same assistant answers questions and takes orders in the chat on conuscorner.com.
The results
- More than 130 customer conversations handled since launch — most of them phone calls the team didn't have to stop and take.
- Customers order the way they already do, by menu number, and orders land in the WooCommerce store the deli already uses.
- Reservation and catering requests are captured and sent to the team instead of going to voicemail.
- When a call is about something other than a new order — like returning a missed call from the restaurant — it's routed to staff instead of being treated as an order.
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