Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Personal Identifiers: Name, email address, phone number, and company name collected through our website contact forms and chat assistant.
• Location Information: General geographic location (city, state, or country) you provide when requesting services.
• Business Information: Details about your business, industry, and the services you are interested in.
• Communications: Records of chat transcripts, emails, and SMS messages exchanged with us.
• Usage Data: Browser type, IP address, pages visited, and time spent on our site, collected automatically via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request.
• Schedule and confirm discovery calls, audits, or consultations.
• Send you transactional and informational SMS messages related to your inquiry or engagement with HD International (see SMS Policy below).
• Improve our website, services, and customer experience.
• Comply with applicable legal obligations.

3. SMS / Text Messaging Policy

By providing your mobile phone number and consenting to receive SMS messages from HD International, you agree to receive text messages at the number provided, including messages related to your inquiry, appointment reminders, follow-ups, and service updates.

• Message Frequency: Message frequency varies based on your interactions with us. You may receive up to 5 messages per month.
• Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
• Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages unless you re-opt-in.
• Help: For assistance, reply HELP to any message or contact us at bryan@hdint.net.
• No Third-Party Sharing: We will not share, sell, rent, or disclose your mobile phone number or SMS opt-in data to third parties for their marketing or promotional purposes.
• Supported Carriers: AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, U.S. Cellular, and most major U.S. carriers. Carrier support may vary.

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party vendors (e.g., email delivery, CRM, cloud storage) that assist us in operating our business and serving you, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-out records are retained indefinitely to honor your preferences.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Note that some features of the site may not function properly if cookies are disabled.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Opt out of SMS communications at any time by replying STOP.

To exercise any of these rights, please contact us at bryan@hdint.net or call us at 720.404.7440.

8. Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: